How to Refund A Customer After Purchase (For customers paid via Credit Card)

Please note this function only applies to order number greater than 808. If you have an order number less than 808 and need to refund, please contact the tech team. 

The store now gives you an option to refund a customer who have placed an order on your store all at a click of a button. Please note this currently only works for customers who paid through credit card. 

To access the refund function, login to the webstore's admin portal.

On the login dashboard, scroll down to the "Search Orders by ID" section, enter the order ID that you want to refund, click on the Details button to reveal the full details of the order and click on the REFUND button. 

The system will confirm if you'd like to refund the order. 

By proceeding with refund, you are refunding the customer through stripe (if paid via credit card), cancelling the order's invoice in Xero as well as deleting the record of this order in the store system itself. Refund through stripe usually takes about 1-3 business days.

For customers who pay via organization code, pressing refund will remove the order's individual invoice in Xero and remove the order from the organization's bulk order. 

Please note if organization has paid the order, pressing the refund button won't let you refund the individual customer.